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dannykenmure
December 30, 2019
Question

My dashboard is totally blank in the mobile app. I cannot create invoices or put through any expenses?

  • December 30, 2019
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

Anonymous
December 30, 2019

Hi there, Danny.

 

We can resolve this by clearing the app's cache. It restores the old default setup of the application.

  1. Go to the Settings menu on your mobile device.
  2. Select Application.
  3. Select QuickBooks Online.
  4. Clear the cache.

Then, open the QuickBooks Online app again.

 

Here also the other things that we can do:

  • Restart your phone and launch again the app.
  • Update your phone's operating system.
  • Uninstall and Reinstall the app.

Let us know if you have any questions. We are here to help. 

 

Candpdoyle
January 3, 2020

Mine too 🤢 been down since the update on 23 December.. tried all the cache emptying and uninstalling nonsense recommended by customer service but no joy.... There was a new update this morning and I hoped that would sort it but still can't use the app at all 👎

Ryan_M
January 3, 2020

Hi @Candpdoyle,

 

I appreciate you for taking the time in sharing what you've done so far. I can understand how frustrating it can get when an app you use doesn't work as expected.

 

There's an open investigation about this issue. Rest assured, our product engineers are working to have a fix deployed as soon as possible. I suggest for you to contact our Technical Support team so you'll be added to the list of our affected users. This way, you'll receive a notification email whenever an update becomes available. You can refer to this investigation number: INV-39982.

 

To contact Technical Support: 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

Meanwhile, you can use a browser on your mobile device if you wish to continue working with your books, as well as staying on the go. 

 

Feel free to post below if you have other questions. I'll get back to you as soon as I can. 

Candpdoyle
January 3, 2020

Hi Ryan

I have done so thanks.. came here because it's been more than a week and it is still not working 🙃 but  is it's not just me and is a larger problem .. hopefully it will get resolved soonish

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