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October 22, 2020
Question

My emailed receipts to quickbooks sometimes fail to be matched up to the corresponding bank transaction and then the expense amount is recorded twice. Do you know how this can be solved?

  • October 22, 2020
  • 1 reply
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1 reply

October 22, 2020

Hi @s-tawfik-icloud-,

 

I'm here to share insight on how you can deal with your forwarded receipts, as well as handle duplicate transactions.

 

One thing you can do is check the amount on your receipt, then compare it to the downloaded transaction it's supposed to match. Any difference in their amounts can mean they won't match. 

 

In case they both have the same amount, I suggest you check the receipt date. Ensure this is the same as the transaction date in your QuickBooks Self-Employed (QBSE) company. The system will then auto-match them.

 

On the same topic, if the system doesn't find any match for your receipts, it will automatically create a transaction for it. It's the reason why it appears you have duplicates. If you're on a browser, follow the steps below to exclude them:

 

  1. Go to the Transactions menu.
  2. Look for transactions you want to exclude.
  3. Tap the Exclude this transaction checkbox.
  4. Select Save.

Additional details about this process are in this article: Exclude or delete transactions in QuickBooks Self-Employed. It includes steps on how you can exclude transactions using the mobile app.

 

You can refer to this article as well: Handle duplicate transactions in QuickBooks Self-Employed. It's a step by step guide on how you can resolve a situation where you have duplicate transactions, whether downloaded or entered manually. 

 

If there's anything else I can assist you with, drop it in the comments below. I'll be sure to take care of it.