my emails are not being sent to customers

We'll perform another resolution to rule out delivery invoice problems, Kiowba.

Before that, I commended you for proactively performing the primary resolution on your end. The specific steps you've taken are the go-to moves whenever this kind of invoice delivery issue comes up.

One thing we can try is logging into your account through a private browsing window or a different compatible browser.

You can use these keyboard shortcuts to a private window:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

If the private browsing window works, I suggest deleting the cache history so the system can start fresh. Since QuickBooks is a cloud-based system.

If you're still having the same issue, we can contact our QuickBooks Self-Employed phone support team to get to the bottom of what's causing the invoice delivery problem. They have access to a wider range of troubleshooting tools and resources to identify and fix the root cause.

In the meantime, we send the invoice through your email outside QuickBooks. In this process, you'll need to export your invoice and attach it to your personal email.

Here's how to export an invoice:

1. Open the invoice from the Invoice tab.
2. Choose and click the invoice transaction.
3. On the next window, choose the Export as PDF from the More Action.

That way, we can ensure the invoice is getting to your customer without any hiccups on the delivery end.

In addition to that, I also wanted to share this article on using the reporting features in QuickBooks Self-Employed to streamline your tax preparation process. Use reports to fill in your tax return in QuickBooks Self-Employed.

Please don't hesitate to reach out in the Community space if you have any other questions that come up as you're working through the process of sending the invoice directly from your email.