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atlasvehicletran
Jun 11, 2024 10:08 AM UTC
Question

My expense catagories have diminished - I need motor running expenses and travelling expenses to be restored along with repairs and maintenance - anyone help

Original commenter did not share additional details

3 replies

GeorgiaC
Jun 11, 2024 12:17 PM UTC

Hello and welcome to the QuickBooks Community, atlasvehicletran

 

We'll be happy to take a closer look at your reported issue with the expense categories. For clarification, are you attempting to select a category on the app or web version of QuickBooks? 

 

If using the app, please check that you are updated to the latest version available in your app store. If this doesn't fix, please specify which mobile system you're with (iOS or Android).

 

Thanks again for contacting Intuit QuickBooks Support on the Community. We'll be on the lookout for your reply. 

atlasvehicletranAuthor
Jun 11, 2024 5:25 PM UTC

Hi I’m using an app on my iPhone (iOS) and I have downloaded the latest version 

Sherrie_F
Jun 11, 2024 7:25 PM UTC

Thanks for getting back to us and clarifying the device you've used, @atlasvehicletran.

 

Let me ensure you can run your expenses smoothly in your QuickBooks account by performing some basic troubleshooting steps for us to determine where the problem lies.

 

Here's how:

 

  1. Go to the Menu ☰ icon, then select Help & Feedback.
  2. Tap Refresh Data.
  3. Select Refresh.

 

Once done, we can restart your device and reopen your QBO mobile app to double-check. If the issue persists, I suggest uninstalling and reinstalling the app.

 

For future reference, refer to this article to learn how to handle bills immediately, cheques, or expenses. You can find these in the +New menu in your QuickBooks Online account: Learn the difference between bills, cheques, and expenses in QuickBooks Online.

 

Keep me posted in this thread if there's anything else you need further assistance with when managing your expense categories. I'll make sure to assist so you can keep your business going. Stay safe.

 

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