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May 12, 2021 5:05 PM UTC
Question

My invoice has doubled and I don’t know why

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1 reply

AlcaeusF
May 12, 2021 7:48 PM UTC

Welcome to the Community, @usercarrie1.

 

If you're referring to your QuickBooks Online (QBO) subscription renewal, try signing into your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to renew your account again to double-check.

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about renewing your QBO account subscription, you may visit this article: How to resubscribe or reactivate QuickBooks Online.

 

Reach out to me in the comment section below if you have any other concerns. I'll be more than willing to help. Have a good one!