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April 1, 2022
Question

My invoice payments aren't saving

  • April 1, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

April 1, 2022

 Good day, @mail43.

 

Did you get any specific error messages when saving the invoice payments? Any further info would be much appreciated. 

 

In the meantime, let's run some basic troubleshooting steps to address the issue. This way, we can trace why you're unable to save the transaction. 

 

To start, open your account in a private window. This will help us check if the concern is browser-related. Sometimes too much cache build can cause unexpected behavior with the product. Just press the following shortcut keys to access this mode:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once done, try saving the invoice payments again. If you're able to do it, go back to your regular browser and clear its cache. You can also use another supported browser to open your account and save your transaction. This might be a temporary issue with QuickBooks and the current browser you're using.

 

Additionally, there are several financial reports you can run to track sales income in QuickBooks. They will show you helpful insights into the things you buy and sell, and the status of your stocks.

 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help. Stay well.