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M
millstreeservice
October 11, 2022
Question

My invoices and other data has vanished from the app. Its on the computer but not on the app

  • October 11, 2022
  • 1 reply
  • 0 views
I've been using QBSE and moved to QBO. I've been using it a few weeks but now data has gone from the app. How can I get it back

1 reply

R
ReymondO
October 11, 2022

Good to see you here, @millstreeservice.

 

I'll share with you some basic troubleshooting steps we can use to recover your data in QuickBooks.

Let's start by clearing clearing your app's data to refresh the connection and fix data-related issues within the program.

 

Here's how:

For QuickBooks Online app:
 

  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

 

In your Phone Settings:

 

  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If you get the same thing, I suggest uninstalling and reinstalling the app. Please refer to this link for complete details on how to resolve data or app-related issues in QBO: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Please take note that the link above is intended for QuickBooks US regions. You can still use it as they have the same steps in solving common data issues in QuickBooks Mobile app.

 

In case the issue persists, I'd suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You might want to check these articles to know other features in QuickBooks Online app:

 

 

Also, please know that you can always visit our Help Articles page for additional resources in handling your future tasks.

 

Please let me know how the troubleshooting goes. I want to make sure you're able to recover your files. Have a good one.

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