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j-stacey98
October 21, 2021
Solved

My invoices aren’t loading

  • October 21, 2021
  • 1 reply
  • 0 views
My invoices won’t print
Best answer by GeorgiaC

Hi j-stacey98, unfortunately, we're unable to see any screenshots, please try attaching this again. To troubleshoot the issue, please try clearing the cache and cookies on the browser that you're using and then fully close and re-open this before signing back into QuickBooks to print the invoice. 👩‍💻

1 reply

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EmmaM
October 21, 2021

Hello J-Stavey98, Welcome to the Community. What happens when you click the print icon, does the page freeze, or does it not get that far? If the page does not load at all can we ask you to try loading QB in Chrome on a private/incognito window and let us know if you experience the same issue with the invoices not loading?Thanks

J
j-stacey98Author
October 21, 2021

Hi there, the invoices print but the writing I add to the invoice doesn’t appear. My other quickbooks app works with printing and my printer is working OK. Is there anything I can do? I’ve attached the photo 

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GeorgiaCAnswer
October 21, 2021

Hi j-stacey98, unfortunately, we're unable to see any screenshots, please try attaching this again. To troubleshoot the issue, please try clearing the cache and cookies on the browser that you're using and then fully close and re-open this before signing back into QuickBooks to print the invoice. 👩‍💻

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