My invoices have disappeared from my app. They are still there on the the browser version on my PC but the app doesn't show them at all. How do I get them back on the app

Hello there, mark-so-max.

It's crucial to have a comprehensive list of invoices to maintain accurate sales records and reports. Let's work together to troubleshoot and find the missing entries.

Usually, this issue occurs if your app is full of cache or stored data. Removing them will optimize the device's performance. 

For Android users:

1. On your mobile device, go to Settings and select Apps (depending on the device).
2. Choose QuickBooks app from the list and select Storage.
3. Tap the Clear data option.
   
   

For iOS:

1. Go to Setting and tap General.
2. Choose iPhone Storage, and select QuickBooks Online app.
3. Tap Offload App to free up the storage without deleting your app's documents and data.
   
   

Next, open QuickBooks Online (QBO) again and check your invoices. If you get the same result, uninstall and reinstall the app to start fresh. Check out this article for detailed instructions to download the app: How to download the QuickBooks Online mobile app.

In case you're referring to the desktop app version, simply follow these steps to enhance its working performance:

1. In your company, head to the Help menu at the top.
2. Select Reset App Data.
   
   

Then, review your invoices. If the issue persists, uninstall and reinstall the application. Take a look at this guide to learn more about the process: Download and use the QuickBooks Online desktop app.

If none of these suggestions work, I recommend contacting our QBO Care Team for further assistance. They have extra tools to determine where the issue is coming from and guide you in applying the permanent solution.

For future reference, utilize these resources to manage your sales transactions, and instructions to improve the working performance of your QuickBooks:

• Fix common errors in the QuickBooks Online mobile app for Android
• QuickBooks Online access for mobile devices
• See your latest data in the QuickBooks Online app
• Topics about your company's income and customers
  
  

Should you have other product-related concerns or questions about invoices, let me know in the comment section below. I'll jump right back in to assist you further. Have a good one, mark-so-max-co-u.