My invoices over the last few days are saying ‘not sent’ but I know they are as a customer has viewed and paid one?!?

Hi lbg_100,

I understand that invoice correct statuses are very important. I've got information to share about invoices showing as not sent. 

We've also received reports from other regions that their invoices are showing as not sent on the QBO mobile app but not on the browser interface. While our engineers work on a solution, we encourage customers to check their invoices in the browser interface. We recommend getting in touch with our QBO Support, so they can get your account information in a more secure environment and link it to the ticket.

1. Go to Help and select the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the issue and click Continue.
4. Select a way to connect.

You'll also want to contact the team even if the issue occurs in the browser interface on your end. This way, we can update the information in the ticket and so it will be added to the solution.

Please don't hesitate to reach back out if you have other questions in mind.