Question

My payroll transaction are being recorded in my current account twice. Once as an expenses and via the journal. How do i stop this and amend old transactions?

3 replies
0 views

I've tried to delete the journal entries but it says it will delete all information and anything that has been submitted to the pension provider?

QuickBooks Online

G

GeorgiaC

Hello and welcome to the Community, kylemartinggs-ou

We'd be happy to share some further information about the payroll journal postings in QuickBooks.

First, can we check which version of QuickBooks Online Payroll you're using (Standard or Advanced) and if any payroll expenses are entered manually?

K

kylemartinggs-ouAuthor

Hi

I'm using payroll standard. I understand the journal postings but I don't understand why it's not matching the transaction but showing them twice. Once when I run the payroll and again when I actually make the payment to my employees and the transaction shows in the banking transactions.

I've changed where the journals are posting now so it's a separate account but I will have to do an entry to balance this account off at the end of the year. It just seems long winded when it simply only needs to match the payroll payments to the bank account transactions. I also can't go back and amend previous payroll payments so my quick books balance and bank account balance won't match.

Is there a better fix to this?

A

Ashleigh1

Thanks for getting back to us, kylemartinggs-ou, so it could depend on the transaction, and why it is showing twice, payroll will always make a journal entry automatically when payroll is run. Also when it is rolled back it should undo the journal in the process, but if it doesn't, then it can potentially make a duplicate for you. You can ring our supportline on 0808 234 5337 and do a screenshare with the agent so it can be looked into more for you or via our chat support as well.

Sign up

Login with SSO

Login to the community

Login with SSO