My receipts are not uploading ?

Hello there!

I'd be glad to provide my assistance with your receipts issue. 

When uploading receipts, please ensure that you use these file format supported  by QuickBooks: PDF, JPEG, JPG,GIF and PNG images. 

I want to verify if you received any error messages when uploading your receipts, or did you use a browser or mobile app? That way, we can determine if you're one of the affected users of the issue that currently we're investigated on. 

In the meantime, if the error came up while using a browser, you may use an incognito or a private window to check if this is a browser-related issue. Here's the keyboard shortcut keys that you can follow according to your preferred browser: 

• Google Chrome, press CTRL+ Shift+N
• Mozilla Firefox: press CTRL+Shift+P
• Safari: press Command+Shift+N

If that works, follow the steps to clear cache and cookies to fix issues when using QuickBooks Online.

However, if you're using the mobile app, I'd recommend resetting your app to delete the stored data. Then, relaunch it.

Here's how for Android device:

1. From More Options, then select the Settings tab. 
2. Choose the Refresh Data menu.
3. Hit Yes. 

For iOs: 

1. Go to the Help menu.
2. Select Reset App Data.
3. Click OK.

For additional insights, I recommend checking this article to learn more about uploading your receipts to QuickBooks Online.

If you have any other concern when printing your receipts, don't hesitate to ask. Have a good one.