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asalkeld1
January 20, 2021
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New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

  • January 20, 2021
  • 1 reply
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Transactions up to about 6 weeks ago are in my default A/P Creditors account then for some unknown reason, they switched to new randomly named account
Best answer by emmam6

@EmmaM Thanks and I understand that but want to know how to get the existing journals that are in the wrong A/P account to the correct one.  Then I can deactivate the A/P account that I don't want to use.  Is there a solution for this?


Hello Community Users, We wanted to pop in and add some clarification to this thread. You should be able to merge 2 chart of accounts together as long as they are  edited( in the chart of accounts>dropdown by account histoty>edit)to be named the same thing and then the transactions will merge to show under one chart of account. You would need to merge the old one to the Quickbooks default one as the default one will be the one that updates going forward. It will give a warning message when you save on the name change about merging. If that is not working for you please reply here with a screenshot of the error that you get and we'd be happy to look into that for you and get you a resolution

1 reply

G
GeorgiaC
January 20, 2021

Hi asalkeld1, 

 

Thanks for joining us here on the Community, 

 

If all of the transactions in the new A/P account are belonging to the default A/P account you can correct this by merging the new with the default - to do this, go to the Chart of Accounts and select 'edit' on the drop-down beside the new account - on the pop-up window which appears, change all of the details to be the same as the default A/P account and click save. 

 

When saving a message will appear that an account already exists with the same name - confirm that you want to merge the two together.

 

New bills should then continue to post to the default A/P account - you can check this by creating a dummy bill and selecting More > Transaction journal.

 

Please get back to us below if this does not fix!

A
asalkeld1Author
January 20, 2021

@GeorgiaC Thanks for the reply.  I've tried this but it doesn't work.  Lets say original A/P account was code 5000 and the new one that just appeared is 5001.  When I edit the details of 5001 to match original account it says there is a problem as code 5000 already exists and doesn't let me proceed past that point.  My account balances are all out of sync because at "changeover point", original transactions were in 5000 and then the matching transactions in 5001.  No one at Quickbooks seems to be able to explain where this new account came from.

MaryLandT
MaryLandT
January 20, 2021

Allow me to provide additional insights about the new payable account (A/P), asalkeld1.

 

Someone may have accidentally created another A/P account. You can run the Audit log feature to track the changes on your QuickBooks profile.

 

Let me show you how:

  1.  Sign in as an admin to access the audit log. 
  2. Go to Settings ⚙and select Audit Log.
  3. Select Filter.
  4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  5. Select Apply.

You can also refer to this link for additional information: Use the audit log in QuickBooks Online.

 

On the other hand, you need to manually change the posting account of the original 5000 entry. Simply open the Transaction journal, then select the right A/P account to fix this.

 

Once done, you can start matching transactions in QuickBooks.

 

Get back to me if there's anything else you need with QuickBooks. I'll be around to help you.

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