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Rhyannan99
January 31, 2023
Question

Payment not allocating to supplier

  • January 31, 2023
  • 1 reply
  • 0 views

A supplier was overpaid, they returned the payment right away.

The bank is reconciled, the payment was recorded to the correct supplier through a bank deposit transaction. However the supplier profile is showing that we are still owed the money.

I deleted the payment and re-imported the transaction to try and fix this, it still is not working correctly. It still says they owe us the money they repaid.  

 

How to fix this please? 🙂

1 reply

A
Ashleigh1
January 31, 2023

Hello Rhyannan99, 

 

Welcome to the Community page, 

 

On the supplier you need to record the payment in full then match of at the bank you then need to record a supplier refund to resolve this issue you're having currently. If you follow the steps below to complete this. 

 

Supplier Refund

1. Go to the + icon then select Supplier Credit.

2. Choose the correct date, supplier and amount with the VAT (if required).

3. Next go to the ‘+‘ icon and create a Bank deposit, this is for the account

(Bank) the refund has gone into.

4. Select the amount, date and supplier on the deposit. Making sure the line

item is for the Creditors account making sure to choose No VAT.

5. Then go to cheque and add the deposit and supplier credit save and close

6. Then match at the bank

 an over payment also  accounts a supplier credit

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