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June 11, 2023
Question

Payments into my bank account are not showing up in QuickBooks - this has been going on for at least two weeks - can anyone advise? Thank you.

  • June 11, 2023
  • 1 reply
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1 reply

June 11, 2023

Thanks for alerting us, @capitalcommunity. I'll make sure these missing payments get taken care of.  


Since this issue has been going on for at least two weeks, it would be best to contact our support team. Our phone and chat representatives can investigate it further and provide additional fixes.


Before doing so, check out our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Give a short description of your concern in the field.
  5. Tap Continue.
  6. Click the Chat or Callback option.


I’m adding these resources to manage your downloaded transactions and ensure they're matched, balanced, and posted to the right account:

 


If you have any other questions or concerns about managing your bank transactions, don't hesitate to add a message below. I'll be more than happy to assist you again. Keep safe!