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Ben Reese
Ben Reese
April 7, 2024
Question

PayPal transsactions are duplicated

  • April 7, 2024
  • 1 reply
  • 0 views

I am having an apparent issue where all my paypal transactions are duplicated.
I have seen some other articles which talk about paypal transactions made via a bank card being duplicated, but this is not the same. These transactions are entierly within my paypal account.

In each instance I see 2 line items for each purchase a customer has made. One with a credit for the purchase amount and a second with a debit for the PayPal fee. In each case the transaction text reads "<Customer Name>" and "PayPal Fee <Customer Name>" respectively. These are tagged "PayPal" in the second line of the transaction column and makes sense.
But, each one seems to be accompanied by a second identical pair of records titled "Invoice Invoice" and "Fee Invoice Invoice" respectively with aXXX(at)myemailaddress.com in the transaction column's subheading.

Infact it is not just purchases from customers and associated fees to my PayPal Account, but all PayPal transactions including purchases I have made and transfers to my bank account

I can go through and exclude the duplicate transactions, but there a LOT of them. Is the link to my PayPal account misconfigured in some way? How can I prevent it in the future

Thanks in advance
Ben

[Attachment removed by the moderator]

1 reply

J
JamaicaA
April 7, 2024

Thank you for the screenshot, Ben. I'm here to help you handle identical transactions to make sure we can prevent them from happening in the future.

 

Let's start by ensuring you link your bank or credit card account to QuickBooks Self-Employed only once. If you have connected it twice, hide one of the accounts to prevent QuickBooks from downloading new transactions from the second connection.

 

Here are the steps to follow on a web browser:

 

  1. On the profile ⚙ icon, select Bank Accounts.
  2. Check the bank or credit card account's connection.
  3. If you see a duplicate, turn the toggle to OFF in the Show account column.

 

See this article for the instructions for iOS and Android: Handle duplicate transactions in QuickBooks Self-Employed.

 

Once you've verified the connection and association of transactions, I recommend contacting Paypal support. They can help address your concerns regarding your account's configuration.

 

Furthermore, I recognize that manually excluding transactions takes time. However, you may continue doing that for now. Here's an article for more details: Exclude or Delete Transactions in QuickBooks Self-Employed.

 

Use this guide to learn how to manage the entries you'd like to remove: Delete bank and transaction data in QuickBooks Self-Employed.

 

I'm just a post away if you have other bank transaction concerns. I'll be around to assist you further. Stay safe. 

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