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Charlotte47
August 9, 2023
Question

Pending scanned receipt

  • August 9, 2023
  • 1 reply
  • 0 views

Hi

 

I use Quickbooks self-employed and uploaded a receipt a week ago but it's still showing as pending 'Gathering receipt details...'. How do I clear it? I've looked at other similar posts but I don't have a 'Needs action' folder in the Transactions menu so can't follow the instructions in other posts to clear it.

 

Also, my home page says I have 3 transactions to review but when I click 'Review now' I get 'We didn't find anything', the only transaction that shows is the pending one ??? I've tried changing the transaction filters but can't find the 3 unreviewed transactions.

 

Thanks

Charlotte

 

 

1 reply

A
Ashleigh1
August 9, 2023

 Hello Charlotte47,  so the 3 transactions to review showing on the home tab, is a visual error since there is showing pending receipts, If the pending receipts will be removed, there will be no transactions showing on the home tab to be reviewed.  We suggest you wait another 24 hours to see if there will be needs action notification. If the system will just remove it within time and it is just a case of uploading the receipt again.

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Charlotte47Author
August 11, 2023

Hi, I have waited and the receipt is still pending. I have no options to remove it and no notification for 'needs action'.

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Ashleigh1
August 11, 2023

Hello Charlotte47, thanks for getting back to us about this, so I have passed this onto the higher team and there has been some more customers coming through having the same issues so I have created a case for you and added you onto the investigation that has been made and any updates you will receive an email to let you know. Your case reference is 15103689307. 

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