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June 24, 2022
Question

Pre-populated "Qty" column on invoices acting up, Anyone else with this problem?

  • June 24, 2022
  • 1 reply
  • 0 views
When I enter an invoice the Qty column sometimes has a prepopulated "1" in it as I tab accross, so if my invoice has 3 as quantitiy it now reads as "13" and I have to backspace to correct it, this seems to happen randomly is really annoying, I have used two different computers at two different locations to check if it was the interent or computer keypad but no and it happens randomly. Contacted QB but no help / solution offered, I think its a bug in the programme but its affecting my pace of data entry and I'm looking for an alternative package!

1 reply

June 24, 2022

Hi dunluainfoods, thanks for your post - we're unable to replicate an issue with this, to troubleshoot, please try pressing Ctrl + F5 after opening a new blank invoice. If this does not fix, please try clearing the cache on your browser for a period of all time and then fully close and re-open this before logging back into QB. 🙂