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Felix02
November 28, 2024
Question

Problem creating Supplier Cheque

  • November 28, 2024
  • 1 reply
  • 0 views

Hi

I have paid a supplier through our bank.  It is for 2 Oct invoices and a credit.  I have previously created a Cheque in the Suppliers account added the invoices and credit then matched the Cheque against the bank transaction.    I have clicked on Cheque but it is not showing the October invoices - any help much appreciated??

1 reply

M
Maybelle_S
November 28, 2024

I want to ensure this is taken care of, Felix.

To fix this, ensure October invoices are correctly entered into QuickBooks. Then, check if they are marked as Open or Unpaid in the supplier's account. If they are not listed, you may need to create them again.

Additionally, if credit is associated with the payment, create a supplier credit for the amount credited. This can be done by selecting + New > Supplier Credit, choosing the supplier, and entering the credit amount.

Also, if you have received a refund, record it as a bank deposit. Go to + New > Bank Deposit. In the deposit screen:

Select your bank account.
In the Add Funds to this deposit section, select the supplier from whom you received the refund.
Choose "Creditors" as the account and enter the refund amount.
Save and close.

After that, create a cheque for the payment made to the supplier by going to the + New > Cheque.

Then, go to your banking page in QuickBooks and ensure the transactions are correct. The cheque should now reflect both payments and any credits applied.

After completing these steps, review the supplier account to confirm that it reflects accurate balances without overdue amounts.

Let me know if you need more help handling your business. I want to ensure everything is taken care of for you.

F
Felix02Author
December 1, 2024

Hi Maybelle

Thank you for your reply.  I have deleted the supplier invoices and re-entered them as Bills but they are showing up as Mark not Open. Any advise please?  thanks you 

JaeAnnC
JaeAnnC
December 1, 2024

I'll help continue where you left off and assist in resolving the bill showing as paid in QuickBooks Online (QBO), @Felix02.

 

Since the bill was marked as paid automatically upon creating it, it's possible that the Automatically apply bill payments option is enabled. Here's how to turn it off:

 

  1. Go to the Gear icon and select Account and Settings.
  2. Navigate to the Advanced tab.
  3. Go to the Automation section and click the Pencil icon to edit.
  4. Switch off the Automatically apply bill payments.
  5. Select Save.

     

If it's already disabled, I recommend troubleshooting your browser to clear the outdated cache resulting in the issue. First, open your account in an incognito window by following the keyboard shortcuts below.

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

Once resolved, return to your default browser and clear its cache to refresh the page or use a different supported browser. 

 

Additionally, you may want to email your receipts and bills directly to QBO to create a transaction you can review.

 

Keep me in the loop for additional questions you may have about managing bills. I'll be happy to assist you anytime. Have a productive day ahead.

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