Skip to main content
TUSSU
Dec 2, 2022 12:54 PM UTC
Solved

Processing a refund received from a company

Hi,

I recently received a refund from a company, I followed the instruction provided here and all went well but when I view my banking the transaction is still there only this time the categorie is accounts payable, when I try to process this I get a message stating: 
"You cannot track tax on accounts of types Accounts Receivable and Accounts Payable."  

1. Should this be "accounts receiveable"?

2. How do I solve it?

Best Regards,

Noel

TUSSUAnswer
Dec 5, 2022 11:43 AM UTC

Hi,

I just tried out your suggestion and it worked perfectly, thank you for all your help

Best Regards,

Noel

View in thread

4 replies

Ashleigh1
Dec 2, 2022 3:45 PM UTC

Hello TUSSU, Thanks for posting on the Community page, 

 

You need to do the deposit manually, entering accounts payable in the account column of the add funds to this deposit section etc, then you will be able to match the deposit with the amount on the banking page you need to follow the supplier refund instructions on this article. 

TUSSUAuthor
Dec 2, 2022 5:38 PM UTC

Thank you very much for your reply I will do this over the weekend and let you know how I get on

Best Regards,

Noel

TUSSUAuthorAnswer
Dec 5, 2022 11:43 AM UTC

Hi,

I just tried out your suggestion and it worked perfectly, thank you for all your help

Best Regards,

Noel

Terms & ConditionsAccessibility statement