Skip to main content
F
Frustrated Custom
May 21, 2023
Question

QBO not saving invoices

  • May 21, 2023
  • 1 reply
  • 0 views

My QBO invoices are not saving, it is taking up to 12 min on the ipad. 

QBO support people cannot give me answer why.

We have started to create estimates and then convert to invoices however 85% of the time this take QBO 5-15 minutes to convert to an invoice. 

I have called numerous time. The best answer I got in the last six months was "we are going to discount your bill." Another QBO support rep said to upgrade and that will save the problem

. Both are unacceptable. We are small business with less than 4 users.

Mark

1 reply

R
RoseJillB
May 22, 2023

Hello there!

 

I can’t imagine the hurdle you’ve been through to get around your concerns with invoices in QuickBooks Online (QBO).

 

This concern is vital to us to get you back to business seamlessly. That said, someone from our dedicated team will review your recent interactions with our phone support thoroughly and will update you within the next business day. If anything comes up, or if you have further questions, you can inform us in the Community.

 

Furthermore, we'll take note of your experience with our representatives. Thus, we'll take action to improve our way of delivering a resolution to our valued customers. 

 

Stay in touch on how we can assist you further with your QuickBooks-related concerns. I'll ensure you get assistance in no time. Stay safe!

Terms & ConditionsAccessibility statement