Question

QBO - Pages not loading

Forum|Forum|3 years ago
December 3, 2022
2 replies
0 views

Anyone out there having problems with QBO pages not loading?

It is happening with every transaction I try and edit.

Very frustrating as only half a page loads, wait 30 seconds, then it might load or not.

End of the month and can't do any work, November & December will have to be merged together.

And yes, have cleared Cookies & Cache. and have super fast fibre BT Broadband with 100% of all other computer functions & features working perfectly - Its a Quickbooks error!

And No, I'm going to use another browser - it has been working fine for the last Ten years on Safari and we can't change browsers. Safari is one of the biggest web browsers in the world. If QBO is Chrome only, then we should of been aware of that years ago and why develop an Apple App if it's not compatible with Apple or other web browsers.

Already put out a Support case - (Case:[removed]) back on 18th November when we sent over 'Console txt'.

Heard nothing since and was promised a call back on 1st December 2022.

So any idea's would help.

Thanks

And another one ....... why does the website keep directing me back to US when I have already set UK?

Had to write this post twice.

QuickBooks Online

C

ChristieAnn 11

Hi there, A-E-Albert.

I understand that things have been challenging for you while using utilizing and trying to edit every entry in QuickBooks. I appreciate you for performing some troubleshooting steps to resolve the issue. I'll be sharing details about QuickBooks pages not loading and let me point you to the right team to assist you further with this page loading issue.

The problem of being unable to create transactions due to the page loading has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible.

For now, once you've opened an entry, use save and new for any new transactions as a workaround. Also, you can log out and back in to create a new entry as a workaround.

Then, I suggest contacting our QuickBooks Support Team again, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

On the other hand, it could be the cache full of history and temp files that caused unexpected behaviors such as the website keep directing you to the US page when you have already set it to the UK.

Use these keyboard shortcuts based on the browser you're using:

For Firefox or Microsoft Edge, press Ctrl + Shift + P.
For Chrome, press Ctrl + Shift + N.
For Safari, hold down Command + Shift + N.

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, I'm adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

If you have follow-up questions on this matter, don't hesitate to click the Reply button below. I'm always here to help you further, A-E-Albert. Have a good day!

A

A-E-AlbertAuthor

Hi there ChristieAnn, thanks for the reply.

A bit confused on your work around.

With a frozen half page, the only options are Cancel / Print / Make Re-occurring / More / Save

There is no Save & New.

Private mode, also has no affect.

Again, a bit frustrating if Quickbooks are already aware of this issue, the call centre make us feel its something we are doing.

Change browsers, empty caches, log out, log in, send us one 'Console txt'

So, we have to make another phone call to get onto the 'Notification List', why are we not already on it?

Don't forget, its not just creating, its editing as well.

Not sure what to do, except wait and delay and QuickBooks works.

But thanks for the email anyway.

A

A-E-AlbertAuthor

Still having this frustrating issue!

any news, developments or works in progress reports?

It is taking five times as long to do simple transaction edits.

Not very quick-books

M

Mark Armistead

I use Safari and have the same issue where the page half loads. I’ve found that hitting the refresh button on the tool bar reloads the page properly. Don’t be bothered waiting on it loading, if it’s stuck, kick it 🤓

I’ve not even bothered reporting it to Intuit, they are useless at fixing anything. The replies in this thread shows their lacking of understanding and their terrible customer engagement.

A

A-E-AlbertAuthor

Hi Mark, totally agree,

We have an ongoing case number with QBO and they are trying, but it took a lot of pushing as their first response was 'its all my fault' 'Not an issue here' 'Please move on'.

Make us feel better other users have the sam issue, hopefully it will get resolved soon.

Happy New Year!

M

Mark Armistead

Unfortunately Intuit don’t seem to fix anything. Trust me, they’ll never come back with a fix and the case will be quietly closed. It’s how they seem to run things.

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