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Ttassie15
Jan 23, 2024 12:48 AM UTC
Question

QBSE Lost transactions - Bank Connection Issue

Hi,

 

I bank with Santander Business and always seem to have problems with the banking connection so my transactions do not integrate. I have had issues since the end of October. Up until the end of October all my transactions were tracking. However since I have unlinked my bank account and reconnected it, I have now lost all of the transactions from before. Is there anyway to restore these?

3 replies

Erika_K
Jan 23, 2024 7:59 AM UTC

I've got the steps to help you restore your deleted transactions, tassie.  

 

Disconnecting our accounts in QuickBooks Self-Employed (QBSE) will also remove all transactions associated with it. 

 

As a workaround, we can manually import your transactions via a CSV file. We can obtain it by logging into your bank website. 

 

To import the transactions, follow the indicated steps below: 

 

  1. Go to the Gear icon and select Imports.
  2. Choose Import older transactions for the account you want to add transactions to.
  3. Hit Browse and find the file you downloaded from your bank. 
  4. Select the file and hit Open to start the import.
  5. Review the column headers and data.
  6. Once done, click Continue. 

 

Afterward, we can categorise the transactions you downloaded from your bank or enter into the program. 

 

However, if those transactions manually added into QBSE, were also deleted after reconnecting the account, I recommend contacting our support team. They have the resources to investigate this matter thoroughly.   

 

Here's how: 

 

  1. Choose the Assistant button.
  2. Enter "talk to a human", then select the enter icon.
  3. Select the options till you are prompted to choose a way to connect.
  4. Click Message an agent to start a conversation with a support expert.

 

Our live support is available M-F, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM.

 

Alternatively, if you don't want your bank account to be displayed, you can choose to hide it. Doing so prevents the program from downloading new transactions while retaining the existing data. 

 

As always the Community forum is available 24/7 to handle bank-related queries. Take care! 

Ttassie15Author
Jan 25, 2024 8:05 AM UTC

Hi,

 

Thanks for the reply. I have manually imported transactions from my bank, but it is not showing any income, only expenses, and everything is a positive value so it is not showing as an expense. I also have duplicate transactions which I’m assuming I’ll have to manually remove?

 

Incredibly frustrating given the time of year and the fact that everything was fine up until October!! Are there any back ups or ways of restoring a previous state? And I can manually add the transactions from October rather than the whole year?

GeorgiaC
Jan 25, 2024 11:50 AM UTC

Thanks for getting back to us, @Ttassie15 

 

We can restore all transactions for accounts that have been deleted in QuickBooks Self-Employed. Transactions will then appear as previously categorised, meaning you won't have to re-do any work. 

 

So that we can take some account specific information to process this for you, please contact our support directly via chat or by calling 0808 234 5337. 

 

When importing transactions from a CSV file, you can include any date range. Simply edit the file to check that it contains only the transactions you need in QuickBooks before uploading. 

 

If your file contains only one column for the amount, ensure that expenses are denoted with a negative symbol (-). The system will then enter these as an outgoing payment. Hope this helps!

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