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shaun gonsalves
June 6, 2022
Question

QuickBooks Desktop Premier - System bug

  • June 6, 2022
  • 1 reply
  • 0 views

Hi Team,

 

Quickbooks desktop Premier

 

When an invoice is assigned to a payment or a credit note, the system leaves a £0.01 balance on the account and vice versa.
For example, if I have an invoice for £50.50 and a payment for £110.00, the system will assign £50.51 and leave £0.01 as an outstanding balance...The remainder balance on payment will show as £59.49 and the account balance will show correctly as £59.50.

 

Please check snapshot you will get a clear picture of what am speaking. The same issue i used to face even when using QuickBooks Enterprise.

 

Any idea if this is a bug or is there a fix in place?

 

Kind Regards,

Shaun Gonsalves

1 reply

R
RoseJillB
June 6, 2022

You’re in the right place for help, @shaun gonsalves.

 

I can provide steps to fix your concern about applying credit to an invoice in QuickBooks Desktop (QBDT).

 

As per my replication, I was able to get the exact amount of the opening balance which is £966.40. In this, we can perform some troubleshooting steps to sort out this matter.

 

Nevertheless, let’s run the Verify Rebuild data tools in QBDT. This way, we can verify and resolve the most typical data errors in your company file. Also, kindly ensure that QuickBooks Desktop is updated to the latest release.

 

Here’s how:

 

  1. Go to Window, then Close All.
  2. From the File menu, click Utilities.
  3. Select Rebuild Data.
  4. Follow the on-screen instructions to back up your data.
  5. When the tool finishes, select OK.
  6. Go to the File menu, then click Utilities.
  7. Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.

 

In addition, you can refer to this article when reconciling your account to keep it balanced and accurate: Reconcile an account in QuickBooks Desktop

 

Let me know if there’s anything else that I can assist you with. You can always tap me here to help you out. Stay safe!

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