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D
Dykie
October 12, 2021
Question

Receipt upload error

  • October 12, 2021
  • 3 replies
  • 0 views

As of a few days ago when trying to upload receipts to a transaction I get a message stating: Upload Error, we are unable to upload your receipt please try later.

 

I'm using the QB self employed app on an Iphone

 

Desk top does works but it is not practical to email every receipt to my laptop to have to upload to QB

3 replies

C
Charies_M
October 12, 2021

Let's get rid of the error when uploading receipts in QuickBooks, Dykie.

 

There are times when a browser's cache data becomes full of frequently accessed pages or damaged. When this happens, pages like accessing your report don't load properly.

 

As an initial step, let's access QuickBooks Self-Employed (QBSE) using a private or incognito window. Kindly use either of the following shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If you can upload receipts without error, proceed to delete your browsing history to clear out the cache or data that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, try using a different browser to be more thorough.

 

Here's how to manually attach the receipt in case you need a reference:

  1. Sign in to your QBSE account using a browser.
  2. Go to the Transaction menu and select Add Transaction.
  3. Fill in the necessary details, then drag/drop or browse your receipt.
  4. Click Save when done.

 

You can look this up if you need help with your categories: Categories in QuickBooks Self-Employed.

 

If you need other references for tips on your future task with QBSE, you can check out these helpful links: 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

D
Dykie Author
October 12, 2021

Thank you 

However as per my original post I am using the QB self employed app on iPhone - this is where I am getting the error so what is the solution and rectification please 

 

Thanks

G
GeorgiaC
October 12, 2021

Hi Dykie, thanks for getting back to us, to troubleshoot the issue, can I check if this happens both on Wi-Fi connection and when using 4G on your mobile? 📱

D
Dykie Author
October 12, 2021

Hello - the message appears when connected to WiFi and also when using 4G only

the error started approx 1 week ago

E
EmmaM
October 12, 2021

Hello Dykie, We've raised this up to senior technicians, we just need to query first if you have uninstalled and reinstalled the app and if so does it do the same thing? Thank you.

D
Dykie Author
October 12, 2021

Hi - yes I have uninstalled and then reinstalled the app but the same issue persists.

I’ve also logged out/in but still does not work - very frustrating and at the moment QB is not being used accurately and effectively for my accounts.

E
Ethel_A12
October 12, 2021

Thank you for letting us know how we can further help you, @Dykie.

 

Allow me to share some insights to help you fix this error when uploading receipts using iPhone.

 

I recommend you reset the app data to refresh the app preferences.

 

Once done and you still can't upload receipts, it's best to reach our QuickBooks Self-Employed experts.

 

Here's how:

 

  1. Sign to your QuickBooks Self-Employed account.
  2. Go to the Help menu.
  3. Click Contact Us.
  4. Type in your concern, then Continue.
  5. Choose either Chat with us or Have us call you.
  6. Enter some information, then click Get a call.

 

You may also check this article to get tips for the receipt forwarding option: Forward receipt images to QuickBooks Self-Employed.

 

If you need additional assistance, click the Reply button below. I'm always around to help.

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