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jason721
February 18, 2023
Question

Receipts for purchases not showing up

  • February 18, 2023
  • 1 reply
  • 0 views

Morning

 

For the last couple of months, I have seen issues with purchase receipts not showing up in QBO

At first I thought it was a user issue

 

I am completing this like I always have under the Transactrions/ reciept tab

 

As an example I opened this up and could only see 4 transactions that needed to be updated, there should be far more than that. I completed one of the transactions and then I could see about another 20 appear

 

Any ideas on what I can do?

 

Thnaks

1 reply

S
SarahannC
February 18, 2023

Hello there, jason721. 
 

I appreciate you for providing enough details about your concern. I see you've been putting your effort and time viewing the receipts in QuickBooks. Let's perform some troubleshooting steps for this.

 

If you haven't tried logging in to your QBO account using a private browser, we can follow the steps below. Use the keyboard shortcut below depending on the browser you're using:

 

  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works, you can go back to your regular browsing window and clear its cache. You can also use other supported browsers for the best experience.

 

If this process was already performed and still getting the same outcome, please give us a short call. Our Support Team would like to help you with this matter in a secure environment. They can examine and determine why behavior occurring for months. Here's how:

 

  1.  Log in to your QBO account and select Help.
  2. Click Contact us.
  3. Follow the on-screen instruction to complete the process.

 

Here are some articles for guidance about organising bank transactions and reconciling accounts in the program:

 

 

If you have additional questions about receipts or other QuickBooks-related concerns, hit the Reply button and enter them in the field box. Stay safe.

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