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WindyMiller
May 12, 2021
Question

Receive Payment Error -30006 Something's not right

  • May 12, 2021
  • 1 reply
  • 0 views

1. Record prepayment from the customer as a credit

2. Invoice customer

3. Receive Payment for invoice

4. QBO correctly auto-applies the credit- all looking good

5. Click Save/Close

6. QBO errors per the title in red

7. Leave without saving

8. Refresh the transaction list and payment applied correctly!

How can I stop the error message from appearing- all seems okay, otherwise.

1 reply

katherinejoyceO
katherinejoyceO
May 12, 2021

Hi WindyMiller,

 

Thanks for visiting the Community. To give you an insight, QuickBooks Online uses cache to load the page faster. However, it may result to some problems when it becomes full. 

 

Let me share with you helpful steps to isolate a possible issue with the browser you're using, please try these steps:

 

Open your browser's private window by following these shortcut keys below:

 

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N

 

Now, check to see if you can now open any of the QuickBooks pages without an error. Then, go back to the regular browser and start clearing its cache. Otherwise, use a supported, up-to-date browser.

 

You can also visit our QuickBooks Self-help Articles to get some ideas and steps for your future business tasks.  

 

Let me know if ever you have any other questions. I'll be sure to get back to you. Take care!

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