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little-miss-orch
July 17, 2022
Question

Reciepts still not sync with mobile app. Can’t get anywhere with complaints. No one is resolving the issue and now they want to close it!

  • July 17, 2022
  • 3 replies
  • 0 views

Fed up!! 
Want to  leave but there’s no where else to go.
customer service is just computer says no troubleshooters.
My receipts are lost in the cloud and problems still escalating with pdf receipts from emails.
No one technical has been in contact.
I’m being sent emails from all over cs, no one in house is communicating. Couldn’t respond on 15th after working outdoors all day and got heat stroke. By 16th, they are closing the case!!!!  Saying it’s resolved when I’m supposed to be hearing from someone in the back end team!!  
there is no serious customer care with QBO that can resolve technical issues. 

3 replies

Ethel_A12
July 17, 2022

It isn't the kind of experience I'd like you to have, @little-miss-orch.

 

I understand what you've been doing. I also sometimes need assistance from someone if I'm experiencing difficulties. But I'm here to help you.

 

To get the application working, we can take a few troubleshooting actions.

 

Update QuickBooks and resolve any syncing issues by clearing the app's data.

 

Follow the steps below:

 

For Android users:

  1. Go to Settings from the menu in the top right corner. 
  2. Click Next.
  3. Hit Refresh Data.
  4. Select Yes.

 

For iOS:

 

  1. Go to Help & Feedback from the menu in the top right. 
  2. Select Refresh Data
  3. Click Refresh.

 

If the issue continues, uninstall and reinstall the application to make sure QuickBooks features are current.

 

You can also visit this page to learn more about downloading the QuickBooks Online mobile app. 

 

Feel free to ask if you have additional concerns about your mobile apps. I'm always here to help. Have a great day.

little-miss-orchAuthor
July 17, 2022

I’ve already uninstalled and reinstalled the app! 
I’ve already cleared the cache from the Laptop!
I’ve already  tried every browser known to mankind! 
the problem is still there. 

all this troubleshooting and zero technical support is wasting my time. 
you don’t fix these problems. 

 

AileneA
July 17, 2022

I'm here to ensure that you'll get the assistance that you need, little-miss-orch. 

 

I appreciate your time in doing the steps given by my colleague. We'd like to get to the bottom of this issue and fix it and ensure you'll be working with your mobile app. 

 

I know you already reached out to our Customer team. Since the issue persists, I'd recommend reaching out to our technical support again so we can look into your account and investigate this issue. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact Us.
  5. Select Get a callback or Send a message to start a conversation. 

 

Please check out our business hours to ensure a swift response.  

 

You may also check this reference for a guide on how you'll forward the snapped receipts from your mobile app to QBO: How to Email your Expense Receipts and Bills to Get them into QuickBooks Online?


I'm all ears if you need further help about receipts not syncing with mobile app in QuickBooks. Have a great day!

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