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usersupport5
September 23, 2021
Question

Recurring Invoice Bug?

  • September 23, 2021
  • 1 reply
  • 0 views

Has this issue been fixed yet, please?

 

1. Create a recurring invoice
2. Once sent, go to Invoices, open the invoice, then Close
3. See the invoice in the list... there's no longer arrows/wheel indicating it's a recurring invoice :(
4. Go to All Recurring Invoices and the recurring invoice no longer exists

5. Panic

1 reply

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EmmaM
September 23, 2021

Hello Usersupport, Thanks for contacting us about your recurring invoice issue, we just need to ask a few questions to look into this further and get you an update. Do you get any error messages about the transactions not being able to be created before they create on the scheduled date? Is there any shipping added on the recurring invoices that are disappearing after working once? Are these new templates or previously existing ones? Are they monthly invoices or another period of time? Thanks

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usersupport5Author
September 23, 2021

>Do you get any error messages about the transactions not being able to be created before they create on the scheduled date?<

No - invoice is created, sent/email, and customer paid.

 

>Is there any shipping added on the recurring invoices that are disappearing after working once?<

No shipping.

 

>Are these new templates or previously existing ones?<

They existed and were actioned + paid.

 

>Are they monthly invoices or another period of time?<<

Yearly.

 

Apparently, your devs are aware of the issue, spoke to your colleague a day or two ago. This is worrying because many users will probably miss this issue and therefore be losing invoices and recurring money.

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usersupport5Author
September 29, 2021

QB reply...

 

Thank you for requesting updates on Recurring transactions inconsistencies : Incorrect prompt under the dashboard and transactions not creating on the scheduled date. While we haven’t resolved this unexpected behavior yet, here is the most recent information:

 

Current Status:

Fix scheduled to be released Oct 5th 2021.

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