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Gillo
November 5, 2019
Question

Recurring Transactions have stopped being automatically entered - has anyone else experienced this?

  • November 5, 2019
  • 5 replies
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5 replies

EmmaM
November 5, 2019

Hello Gillo

 

Can we confirm what dates the recurring transactions were due to be created and how many days in advance they are set to create?

 

Emma

GilloAuthor
November 5, 2019

Hi, thanks for your reply.
They were due to be created yesterday and 1 day in advance.  One was Scheduled and one was a Reminder.  They've worked successfully since set up over a year ago and I haven't changed anything.
I've 'Edit' them to get them to go through the bank a/c, but the List of Recurring Transactions hasn't updated them to create again next month.

EmmaM
November 5, 2019

Hello Gillo

 

here was an issue with transactions due to create on the 1st which has now been resolved and any transactions which were not sent would be sent out in that instance however we have spoke to our technicians and we do not have any reports of transactions due to create on the 4th not creating.

From your reply it seems you have manually created the transaction yourself is that correct?

If so you can edit the recurring template to the next date being next month.

 

If you have not created them manually, we can escalate this to our product engineers we would just need a screenshot of the recurring transactions page with the transactions previous date/next date showing

 

Emma

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