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HM-Bookkeeper-UK
May 31, 2023 7:41 AM UTC
Solved

Refund Appearing on every Invoice

Hi,

We sent a refund to a customer and included the word 'Refund' in his Refund Receipt Number box. Now whenever we create a new invoice, the Invoice Number box always has the word Refund at the end. 

How can we rectify this issue please?

Ashleigh1Answer
May 31, 2023 9:43 AM UTC

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

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1 reply

Ashleigh1Answer
May 31, 2023 9:43 AM UTC

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

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