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H
HM-Bookkeeper-UK
May 31, 2023
Solved

Refund Appearing on every Invoice

  • May 31, 2023
  • 1 reply
  • 0 views

Hi,

We sent a refund to a customer and included the word 'Refund' in his Refund Receipt Number box. Now whenever we create a new invoice, the Invoice Number box always has the word Refund at the end. 

How can we rectify this issue please?

Best answer by Ashleigh1

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

1 reply

A
Ashleigh1Answer
May 31, 2023

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

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