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Simon-PM
October 6, 2023
Question

Remove transactions that have been undone and reposted?

  • October 6, 2023
  • 1 reply
  • 0 views

Hi all.  I'm learning QB and have an issue with credit card payments - I initially categorized these as transfers from bank to Amex, but since undid these in "Banking" and categorized as Credit card payments. This now looks good in "Categorized" but my Balance sheet is majorly messed up as the bank also shows the original Transfers out, and Amex still shows transfers in - when you look into the transaction logs (via balance sheet) both entries are there still.   How can I delete these error entires, as they don't appear under Banking "categorized" tab but do appear and are "counted" in account transaction logs? 

I assumed that if you undo an entry and re-categorize it should ditch the original entry but QB doesn't seem to do this. pulling my hair out!   Thank you

1 reply

G
GeorgiaC
October 6, 2023

Hello Simon-PM, thanks for posting on the Community

 

When undoing a transaction from the Categorised tab, this will remove the record of the entry in QuickBooks and return the transaction to the For review tab, where it can be excluded or re-reviewed. 

 

If you haven't already, please try reconciling the bank and credit card account using the in-product reconciliation tool. The transactions here should match your bank statements, and will highlight any duplicates or missing entries. 

S
Simon-PMAuthor
October 6, 2023

Thanks for responding - the entries in Banking are correctly allocated now and the 'Bank balance" is correctly pulled in from my bank - but the "in Quickbooks" balance is way out (and so is Amex in QB) as there seem to still be the old transfers in those accounts for QB (when I drill down thru balance sheet).
I have tried deleting the transfer entries but limited success - some arrive back to be categorized.
Please advise how I can best align Bank & QB, thank you

G
GeorgiaC
October 6, 2023

Hi Simon-PM, the reconciliation tool (Cog > Reconcile) is designed to help make sure your In QuickBooks and live bank balance match. We recommend reconciling your current, savings, and credit card accounts every month to stay on track. 

 

If you're unable to spot the cause of the discrepancy between the balances after this, please begin a chat or call our support team on 0808 234 5337. Our agents will be able to set up a screen share using our Smart Look software to take a close look at this with you. The support line is open Mon - Fri, 8am - 7pm, free from UK mobile & landlines. Thanks 🙂 

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