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December 14, 2020
Question

Send a receipt from my email it’s not attaching to payments and I’ve now got 80+ receipts that don’t match anything. The payments are showing but they sent matching up and when I click to view them to do it manually they are blank. How do I resolve t

  • December 14, 2020
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1 reply

December 15, 2020

This is the kind of situation I don't want you to experience in QuickBooks, useremmanorton1991. However, don't worry I am here to help you. We can verify this issue by using a private window to ensure this is not related to a browser issue. There are times that the browser stores frequently-accessed data, thus causing some unusual behavior.   

 

Let's try logging in to your QuickBooks Online account using a private or a different browser. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N 
  • Microsoft Edge: press Ctrl + Shift + P      

 

Once logged in, go back to the transaction receipt if the payment matches or you're able to view it manually. If this works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.    

 

If the issue persists, I suggest reaching out with our contacting our QuickBooks Team. They can create a case and send it to our Product Team for further investigation.     

 

Please feel free to visit me here in the Community if you have other questions in QuickBooks. Have a great day, and stay safe!