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JM256
Jun 16, 2022 2:16 PM UTC
Question

sending invoices

cannot send invoices to certain selected customers in quickbooks whereas I always used to before.  Message states invoice "undelivered" and the email is correctly spelled.

4 replies

GeorgiaC
Jun 16, 2022 3:17 PM UTC

Hi JM256, does that status of the invoice show as 'not sent' when viewing the invoice history? You can check this by opening the invoice and clicking on 'more' on the bottom toolbar > audit history > show all. Thanks!

JM256Author
Jun 16, 2022 3:25 PM UTC

It states "indirect edit" on the instructions you gave.  But on the invoice itself it indicates a delivery error as "undeliverable" and I've made several attempts at sending this. 

JM256Author
Jun 16, 2022 3:27 PM UTC

I might also add that going to my email directly and sending my customer a personal email is no problem whatsoever.  So the email is valid and operational.

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