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EmmaTag
Jul 28, 2022 12:45 PM UTC
Question

Sending Invoices and Credit Notes Errors

Upon sending Invoice Reminders the 'delivered' items are showing only as Invoice- Email Subject and 'Email Message' in the body text area.

This is the same for Credit Notes.

I reported this problem some time ago and was asked to close the case (even though it had not been fixed as an error) Is this still happening for others?

 

Also, banking transactions are no longer allowing matching for transfers between accounts.

 

Is this just me or is this becoming a regular problem for the service?

 

 

3 replies

Ashleigh1
Jul 28, 2022 2:50 PM UTC

EmmaTag, 

 

Welcome to the Community page, 

 

Can you send us a screenshot of what you're seeing so we can have a visual as well thanks. 

EmmaTagAuthor
Aug 5, 2022 12:57 PM UTC

Unfortunately not as that would breach GDPR.

The emails seem to be sending better now (as I CC'd in), although customers are now no longer receiving them!

GeorgiaC
Aug 5, 2022 1:26 PM UTC

Hi EmmaTag, thanks for getting back to us - do you receive any bounceback error message when sending the email, and do you receive all CC'd invoices as expected? 

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