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H
HAM9
July 26, 2020
Question

Sent & Viewed Status of Invoices Not Showing Up

  • July 26, 2020
  • 1 reply
  • 0 views

The Status of invoices sent via email (Sent , Viewed) is not showing up in Sales/Customer/Invoices tabs.

 

QBO UK Version.

 

Kindly fix the issue asap and let me know. 

1 reply

Rose-A
Rose-A
July 26, 2020

Good day, HAM9.

 

I'm here to help ensure your invoice status is showing in QuickBooks Online.

 

To better isolate the issue, as an initial step, you might want to open your account via the private window and check if the status is showing from there.

 

Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to see the status via the private window, let's clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.

 

I'll be sharing with you the following articles below. It contains information on how to manage your sales transactions as well as steps on how to create and send customer statements via QuickBooks Online:

 

View sales transactions

Creating, amending common Sales, Purchase forms and Statements

 

I'll be right here to help if you need further assistance. Have a good one.

H
HAM9Author
July 26, 2020

@Rose-A It looks like a bug. For now the workaround after trial and error I discovered which I shall be monitoring is to choose Online..instead of Plain text under Online Delivery in Settings

Rose-A
Rose-A
July 26, 2020

I want to make sure you'll be guided to the right support, HAM9.

 

I appreciate the details you've provided and for trying to resolve the issue. The workaround you posted will definitely help other customers who may have the same concern.

 

To have this investigated, I'd suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QBO account, income, expenses, inventory, and running reports.

 

If there's anything else I can help you with, please let me know. I'd be more than willing to lend you a hand.

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