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J
James Read
June 25, 2024
Question

Slow to fix easy bugs on mobile app

  • June 25, 2024
  • 2 replies
  • 0 views

On the 12th January 2024, I reported a simple bug with the iPhone Mobile App. Support reference INV-102175

 

On the invoice screen, invoices that had been “Sent” (emailed) were showing on the screen as “Not Sent”.

 

If you view an individual invoice, it does show the correct status as “Sent”, so the data is correct, the app just has a bug that is displaying it incorrectly.

 

This bug affects all users, across all Quickbooks account I support, so it affects everyone.

 

In what world is it acceptable that we’re approaching 6 months, after I took the time to report it, and it’s not fixed? 

 

2 replies

J
James ReadAuthor
June 25, 2024

Here is a screenshot of the issue.

 

Please can I have an update as to when this will be fixed.

 

Thanks

 

James

G
GeorgiaC
June 25, 2024

HI James, thanks for reaching back out to the Community

 

Our engineering team have now completed their investigation and have advised at this time that the resolution to the behaviour you are experiencing will need to be treated as and included in an enhancement project.

 

While we do not have a time frame available for enhancement projects, please rest assured that this will be prioritised against ongoing work.

 

This means that there will not be any additional updates provided through the investigation, but it will be addressed in the future. 

 

We're sorry for any disappointment this may cause. In the meantime, please continue to use the browser version of QBO if you need to refer to the invoice sent status. 

 

Thanks again for contacting the Intuit QuickBooks Community today. We'll be around if you need any further assistance!

J
James ReadAuthor
June 25, 2024

Hi Georgia

 

Thanks for this.

 

Being added to an “enhancement project” makes it sound like I’ve asked for a new feature, rather than a simple bug fix.

 

I am still speechless that something so simple isn’t fixed after 5 1/2 months, when every single user of the iPhone app has this issue.

 

Not your fault. I will start nagging the CEO instead 🙂

 

 

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