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useremmaharrold15
May 23, 2022
Question

So I have created several customers today and I am able to invoice them once. If I either try and invoice again or receive payment I can't find the customers

  • May 23, 2022
  • 2 replies
  • 0 views
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2 replies

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Ashleigh1
May 23, 2022

Hello Useremmaharrold15, 

 

Welcome to the Community page, 

 

Can you try clearing your cache and cookies to all time, close the browser down, reload it and log back into your account and try again see if the resolves it for you, if not please reach back out to us.

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useremmaharrold15Author
May 23, 2022

I have tried this. Several times and it still isn't working. Been onto the online help and they are no help! Very frustrating. I have a deadline and I can't reach it

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Ashleigh1
May 23, 2022

Useremmaharrold15, we currently aware of this issue, and has been raised up and our engineers are currently working on getting it resolved as quickly as possible for our customers.

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Kp123
May 23, 2022

We have the same problem.

Customer details raised but when we try to inovice or produce estimate the customer does not show up.

After 55minutes, QB telephone help say an investigation has been raised and they will let us know by Friday!

Any one else with this issue?

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