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A
ans infusion
October 17, 2022
Question

Sub-Customer not showing up for parent company payment

  • October 17, 2022
  • 1 reply
  • 0 views

Good Morning. I am having an issue trying to record a received payment from a parent company of several of our sub-customers. I have recorded combined payments in the past, but this is an option I just started to implement a few weeks ago. After reviewing the sub-customers' account settings, I cannot see any differences between them, but it seems like one of sub's newer invoices are not showing up to receive payment from the parent account. The sub-customer option is selected, and the Bill parent customer option is also selected. The parent company is just a "Payments Only" placeholder account, in order to not confuse my staff from creating any invoices under that account. We bill several locations of the parent company for our services, which are then processed and sent to their corporate A/P department for payment, which are then combined on one check. Previous to using the Parent option, I would log each payment individually to undeposited funds, but this is much more cumbersome, and more susceptible to errors, than using the Parent company option.

 

Does anyone know of any setting that may be keeping newly created invoices from not showing up for payment by the parent company?

1 reply

G
GeorgiaC
October 17, 2022

Hi ans infusion, thanks for joining the QB Community 🙂 - are you posting the received payment as a credit to the parent company from the bank feed, to then be applied to the invoice as payment?

    A
    ans infusionAuthor
    October 17, 2022

    Hello. I am not. I am trying to log the payment prior to the actual bank deposit

    G
    GeorgiaC
    October 17, 2022

    Thanks ans infusion, was the invoice logged under the sub company prior to selecting the setting as 'bill parent customer'? 

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