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Lucypops25
Oct 21, 2021 2:13 PM UTC
Question

Supplier account total balance showing as a minus not zero?

I had a supplier that we over paid by £500 - so i allocated this against the original invoice so it would leave the £500 sitting on the account as an overpayment. Supplier then refunded us back the £500, of which i created a deposit for and then used pay a bill in order to allocate against the overpayment.

Although at the top right it says overdue as 0 and open as 0, the total at the bottom of the account shows now as minus £1000?!

I clicked on new transaction, cheque to see if anything else was outstanding, but there isnt.

How do i get this to zero please? what have i done incorrectly if anything?

 

Thanks

1 reply

EmmaM
Oct 21, 2021 2:46 PM UTC

Hello Lucypops25, When you created the deposit to show the money you were refunded back, you need then to allocate it against the overpayment. Can we check did you do the bank deposit to the creditor's chart of account in the add funds to this deposit section? If so the next step would be creating a dummy bill for 1p for the same supplier and then going to the make payment option. In that section, you should then see the 1p bill the overpayment showing, and the bank deposit if you untick the 1p bill and make sure the other 2 are ticked and save and close it should close off that supplier to zero. Just make sure to go back into the 1p bill and delete it.

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