Supplier Credit Invoices

Thanks for reaching out and providing detailed information about your concern, Marie Roe.

Normally, the Supplier Balance Detail report will show a list of your unpaid bills and the total amount you owe each supplier. To isolate the issue of why there is still a balance showing, let's check your Suppliers transaction to track the discrepancy to make sure the supplier balance is fixed. Then, compare it to the Supplier Balance Detail report.

Here's how:

1. In the left menu, click Expenses.
2. Go to the Suppliers tab.
3. Locate and click the Suppliers name.
4. In the Transaction List tab, click the Gear icon above the Action column and select Balance.
5. From there, compare the balance to the balance showing on the Supplier Balance Detail report.
6. Double-click the bills listed there and see if there's anything that doesn't have a payment properly linked to it.

If all bills are paid properly and there isn't any balance showing, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once login, try to run the report again. Ensure that the filters are correct.

To learn more about handling supplier credits, see this article: How do I handle supplier credits and refunds?.

Let me know the result once you've tried the steps. I want to make sure your concern is fully addressed. I'm here to provide further assistance. Have a great day.