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Sep 28, 2022 9:49 AM UTC
Question

Supplier refunds showing in Unapplied Cash Bill Payment Expense

Hi All,

 

Here's hoping someone can help...

 

  1. Supplier [Amazon] pays a refund [£100] into the bank account on [01/03/22]
  2. I create a Supplier Credit (supplier [Amazon], payment date [01/03/22], category [Sundry] and amount [£100])
  3. I create a Bank Deposit (date [01/03/22], received from [Amazon], account [Creditors] and amount [£100])
  4. I create a Cheque (payee [Amazon] and add both deposit and credit from the right hand side)
  5. I match the transaction on the for review tab

 

All good...

 

Until I run a P&L (on a cash basis) and I have Unapplied Cash Bill Payment Expense show up. It's zero, but it suggests the processing of my refund is somehow wrong.

 

What could I do to make this Unapplied Cash Bill Payment Expense disappear?

1 reply

Sep 28, 2022 12:56 PM UTC

 Hello AskingforEric, 

 

Welcome to the Community page, 

 

Could you please ring the support line on 0808 234 5337 and you'll be able to set up a screen share with the agent on the phone, so they can look into this more for you.  The line is open 8am to 7pm mon to fri and is free from any UK landline or mobile.