taking credits

Hi there, @Dobys. I can walk you through how to enter a credit for the good returned in QuickBooks Online.

Entering the supplier credit depends on how you record your purchases.

First, let's enter a supplier credit. Here's how:

1. Select + New and Supplier credit from the drop-down menu.
2. Select the relevant source in the Supplier area.
3. Enter the Payment Date, Amount, and Category (the category, product, or service for which you are receiving a credit).
4. Close the window after selecting Save.

A supplier credit can be applied to any open or future bill. Here's how to apply for the credit when you're ready.

1. + New is a select option.
2. Choose Pay Bills.
3. From the list, choose a bill for your supplier. In the Credit Applied section, you'll see the available credit with this supplier.
4. Fill in the remaining fields as you normally would.
5. Close the window after selecting Save.

You can use this link for more details on how to record a supplier refund in QuickBooks Online.

 
If you want to match your supplier refund to a supplier credit, you can follow this short video tutorial for your reference.

 
Hop in for more queries. I'll be here right away.