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February 19, 2021
Question

The invoices I email to customers are no longer containing my payment information? They cannot access the full invoice?

  • February 19, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

AlcaeusF
February 20, 2021

Hi @bareremedyep-hot,

 

Welcome to the Community. I'm here to help you fix the problem with the invoices in QuickBooks.

 

The payment options may be disabled from the settings. I recommend checking the customization for each invoice before sending it to your customers.

 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. On the left navigation bar, click Invoices.
  3. Open the invoice.
  4. Click the Customize or Customise option in the upper-right.
  5. Press Payments.
  6. Make sure to enable the available options. 
  7. Hit Email.

 

If the settings are correct, please proceed with contacting our QuickBooks Support Team. I'd suggest using the Get a callback or Start a chat feature from the Help menu.

 

This way, they can securely access your account and resolve your issues timely. In case you'll need the steps, here's how: 

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern, then hit Continue.
  4. Select Get a callback or Start a chat

 

For additional reference, you can use this article to learn more about adding products and services to an invoice: Create invoices in QuickBooks Self-Employed.

 

Leave a comment below if you have other concerns about sending invoices. The Community and I will be around to help you.