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whiteorchiddesig
May 23, 2020
Question

The recipients of my invoices are unable to view their PDF's - is this an issue anyone else is experiencing recently?

  • May 23, 2020
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

AlexV
AlexV
May 23, 2020

Hi there, whiteorchiddesig.

 

I understand that you really need to have your clients view the invoices you sent to them. This has been reported already and currently being fixed. You may reach out to our Customer Support Team so you'll be updated on this issue.

 

In the meantime, you'll want to export the invoice into a PDF and sent it to your client. You can follow these steps:

  1. Go to the Invoices tab. 
  2. Find the invoice and click on the drop-down beside the View.
  3. Click the Export as PDF and save it to your local drive.

Once done, you can now attach it to your email. You'll want to check this link about what happens when you send an invoice.

 

Please post again if you have more questions. Wishing you all the best!

elizabethfaye
June 10, 2020

Hi there,

Is there any update on when this issue will be fixed? I am also experiencing the same problem and it is creating more work which I was hoping to avoid by switching to quickbooks.

 

Many thanks,

 

Liz

Becky29
June 10, 2020

Hello elizabethfaye 👋 I will have a look into this for you, could you clarify if the issue with opening the invoices affected your self employed customers or customers using the online product? Becky

paulcrittenden
September 14, 2020

Hi, my customers have reported that they cant 'view invoice' from the email I send from the Invoice page, but have to open or print the invoice.  I keep getting requests to send the invoice in another format.
It appears this issue has been around since at least June 2019 - come on QB - I buy your product to make things easier and more simple, not more complicated!

EmmaM
September 14, 2020

Hi Paul, The issue on this thread was resolved. We can certainly look into this for you😊Can we ask if you send the invoice to your email address do you experience the same issue and error message? Could you attach a screenshot of the error message on your reply if possible, Thanks

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