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Nov 19, 2021 1:19 AM UTC
Question

There's a bug in the app. While creating a invoice you cannot save a minus amount. Please fix. Many thanks

Original commenter did not share additional details

10 replies

Nov 19, 2021 2:52 AM UTC

I know it's important to save an invoice with a negative amount, yanki-citivi-co-. I'm here to share some insights about this.

 

When creating an invoice, QuickBooks Online won't accept a negative total amount. Thus the reason why you're unable to save the transaction.

 

If you're referring to a line item, you can add a negative amount as long as the total is positive or zero. Here's how:

 

  1. Go to the Invoice menu.
  2. Click Add product or Service, then select which one you'd like to add.
  3. In the Unit price/rate section, enter the amount.
  4. On the small calculator at the lower part, click the +/- sign. This will change the figures to negative.
  5. Click Add to save the changes.
  6. Review the transaction and then click on Save.

 

Additionally, I've included these articles that'll help you learn more about the QuickBooks Online mobile app features:

 

 

I'm only a few clicks away if you need assistance managing your sales transactions, yanki-citivi-co-. It's always my pleasure to help you out again.

May 4, 2022 10:12 AM UTC

I’m adding a minis figure -£135 by using the +/- then 135 as I have done in previous months. This month it’s coming up with “enter a valid amount” 

Any help please?

paul72
May 4, 2022 10:19 AM UTC
At the risk of sounding repetitive...
@paul72 wrote:

As above, a single line on an invoice can be negative but the total invoice cannot be.  For a negative total invoice (i.e. to completely or partially cancel a previous invoice) you need to create a Credit Note.

Hope this helps.


paul72
Nov 19, 2021 10:30 AM UTC

Hi @yanki-citivi-co- 

 

As above, a single line on an invoice can be negative but the total invoice cannot be.  For a negative total invoice (i.e. to completely or partially cancel a previous invoice) you need to create a Credit Note.

 

Hope this helps.

Feb 16, 2023 3:56 PM UTC

The +/- button is missing on the Android app.  It's blue & works great on my iPhone, but I'm not seeing a way to enter a negative value on an Android.  Please advise.  Thanks.

Feb 16, 2023 5:53 PM UTC

Hello Treeguy, thanks for posting on this page, we have raised this up and enquired about it, in the meantime if you can just do it on the web browser version instead of the  app or use the IOS app rather than the android one.