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January 19, 2024
Question

Today only, when I create an invoice it’s marking it as paid immediately…. Also deleted three invoices from the last 12hours?

  • January 19, 2024
  • 1 reply
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1 reply

January 19, 2024

Hello there, toby.

 

I'll provide information on how you can prevent the invoice from marking as paid immediately.

 

In this case, the  Automatically Apply credits feature could be turned on. This feature automatically applies credits to the open invoices in QuickBooks. We can turn it off to stop the program from paying your transactions automatically.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Advanced tab.
  4. Look for the Automation section, then press Automatically apply credits.
  5. Toggle it to turn off the feature.
  6. Hit Save, then Done.

 

You can check out this article for future reference about when to give a credit note or delayed credit to customers: Create and apply credit notes or delayed credits in QuickBooks Online.

 

Hit the Reply button if you have follow-up questions about managing invoices. I'm always here to assist you.