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Trampledown
February 26, 2023
Question

Transaction Type Drop Down Missing

  • February 26, 2023
  • 1 reply
  • 0 views

For months now the ‘Transaction Types’ drop down options have been missing on the QuickBooks Online app. Anyone else having this issue? 

QuickBooks tell me it’s a known issue and being investigated but it’s been so long now and it means I’m unable to use the app. I’m interested to know how widespread the issue is and when it may be fixed. 

1 reply

K
Kevin_C
February 26, 2023

I can imagine the hurdle you've been through trying to resolve this problem, Trampledown. I'll make it up to you by ensuring you get the best support available so this gets sorted out immediately.

 

You're correct that there is a reported issue that some users are unable to change transaction type when reviewing from the bank since the dropdown isn't showing in QBO mobile app. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.

 

To get you in the loop on the latest updates on the issue, I encourage you to contact our Technical Support Team again. This way, they'll add you to the list of affected users and notify you via email of the resolution updates. You can reach us Monday - Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 8:00 AM to 6:00 PM.

 

In addition, check out this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.

 

Please don't hesitate to reply to this thread if you have other questions related to QuickBooks. Have a great day!

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