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userbridget-jones125
February 1, 2021
Question

Transactions are appearing in my bank account but not updating in QuickBooks. I have tried reconnecting. First ones from this morning show but nothing else. What can I do?

  • February 1, 2021
  • 1 reply
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1 reply

JessT
JessT
February 2, 2021

Let's find out where the issue comes from, userbridget-jones125.

 

When you checked your transactions in your bank account, did you notice an announcement about maintenance updates that would have impacted their online banking services? If not, you can download the transactions within the affected period and upload them to QBSE. Then, please tell me the name of the bank, so I can check to see if we have reported issues about them.

 

If you got an error code when you refreshed your connection, please refer to this article: Open Banking connection errors.

 

Have a good one!

U
userbridget-jones125Author
February 2, 2021

Hi Jess

 

No maintenance issues at the bank.  No announcements.

I am banking with Lloyds Bank.

One of the reasons that I that I started to subscribe with QuickBooks was so that I could very easily see who  has paid by linking in with my bank account!

When I started with QuickBooks it uploaded my information from the bank but since then it has not updated at all.

I would be grateful for any help.  Thank you.

A
Ashleigh1
February 2, 2021

Hello Userbridge-jones125, 

 

Thanks for coming back to us on this post, 

 

Do you see any error messages or codes at all on the transactions page on the left-hand side navigation bar or in the main cog wheel> bank account? Could you send us a screenshot so we can take a look at it for you. 

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