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jordancalvert-dr
June 9, 2023
Question

Transactions are showing in May rather than June this month, but only on my phone app and not on my desktop. Doesn’t give me the option of asking a human!

  • June 9, 2023
  • 2 replies
  • 0 views
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2 replies

A
Ashleigh1
June 9, 2023

 Hello Jordanclavert-dr, thanks for posting on the Community page, Can you please try refreshing the data in the app see if this resolves it if not can you please try fully uninstalling the app and then reinstalling it again see if that resolves it for you. 

 

refreshing the date in the app, 

 

ios 

1. Go to menu (three lines going down in a line) and tap Help & Feedback 

2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 

3. Tap Refresh to confirm

 

 Android

 1. Go to Menu (three lines going down in a line) then tap More options (three dots going down in a line). 

2. Tap Settings then Refresh Data. 

3. Tap YES to confirm 

J
jordancalvert-drAuthor
June 9, 2023

Hi Ashleigh,

 

I selected 'Menu' as you suggested but there is no option of 'Help and Feedback' only a bunch of headings with other options underneath including 'Transactions' 'Sales' 'Expenses' 'Mileage' 'Products and services' and 'Reports'.

 

There is then also 'Attachments, Help, Request a feature' and 'Into account & settings'. When I select 'Help' it just gives the options of 'Articles and support' and 'Ask QB assistant a question'

 

Please could you direct me to the correct place?

A
Ashleigh1
June 9, 2023

Hello Jordancalvert-dr, can you please confirm what kind of device your using is it ios or android so can assist you further thanks

D
Daniel12m
April 26, 2025

I’m having the same issue. There is no fix for it unfortunately which leaves the IOS app redundant. I also don’t think they are updating the app anymore.

J
Jovelyn_M1
April 26, 2025

Hi Daniel.

 

I wanted to bring to your attention that I've noticed you've submitted nearly identical questions twice. One of these duplicate inquiries has already been addressed by my colleague, Ivan_G.

 

For your convenience, you can access their proposed solution via this link: https://quickbooks.intuit.com/learn-support/en-uk/3rd-party-apps/re-the-qbo-ios-app-enters-payment-date-incorrectly-and/01/1547810#M1641

 

If you have any more questions about your transactions not showing in your QuickBooks app, or if there's anything else you need assistance with, please don’t hesitate to reach out. Our Community team is always here to help.

D
Daniel12m
April 26, 2025

That didn’t work either. I also spent over 3 hours on to support and they couldn’t resolve not fix it. The chat then timed out 

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